Darb FAQ

The registration requirements are as following:

1. The traffic file number code of the person or company.
2. The Emirates ID of the account holder.
3. An active personal email if you are registering a personal account, preferably to use the establishment mail when registering an establishment account.
4. Mobile number registered with the traffic file number.

Note: the traffic file number can be found on the vehicle's registration it contains 10 numbers. For Dubai drivers its 8 numbers.

If your phone number is not listed during registration, please follow these steps:

1. Log in using UAE Pass or your existing account credentials.
2. Go to Settings.
3. Tap the Phone Number field.
4. If your number is not displayed, select Add Phone Number.
5. Enter a valid UAE mobile number.
6. Verify the number using the SMS verification code.
7. Once verified, you can set it as your primary phone number.

If you continue to experience any issues, please call the Contact Center for assistance.

Yes, the owners of the vehicles registered in Abu Dhabi Emirate and in other Emirates must register in the toll gate system and register their vehicles as well.

The DARB system is fully connected to the Federal Traffic System (Vehicle Licensing System). Any new vehicle you own is added to your account automatically.
Download DARB: https://app.qmobility.ae/2G4TVA

Registering your new vehicle for tolls

• Sign in to the DARB app using your UAE Pass.
• Go to the Vehicles menu.
• Select your new vehicle and follow the on-screen instructions to complete registration.

Unregistered vehicles are clearly marked in your vehicle list, so you can see at a glance which ones still need registering.

Adding a vehicle manually

If your new vehicle doesn't appear:

• Go to the Vehicles page in the DARB app.
• Select Add Vehicle and enter the plate number.
• Select "I own the vehicle".

The system checks your ownership automatically against government records. If there is any discrepancy, your request is sent for manual verification before the vehicle is assigned to your account, and you will be notified once it is approved or rejected.

Note

Your traffic file number appears on your vehicle registration (Mulkiya). It is 10 digits for most emirates, and 8 digits for Dubai licences.

No, once you register using one of your traffic codes, all vehicles related to you will be retrieved automatically using the integration with the Unified Traffic System. You also have the option to add another traffic code manually from the profile page using the “Add Traffic Code” feature, provided you own the other traffic code. The logged in user can add the traffic code from the dashboard screen of Darb portal or from the profile screen of Darb Mobile Application.

No, the user cannot register a vehicle that he/she does not own using his/her individual account or establishment account since these accounts linked with the traffic codes defined in the account profiles.

Yes. You can register multiple vehicles under your individual account by following these steps:

1. Log in using UAE Pass.
2. Go to Vehicles.
3. Tap the + (Add) icon.
4. Enter the vehicle details and complete the registration process.

Please ensure that you are the legal owner of the vehicle. If the vehicle is not registered under your name, it will be added to your account as a vehicle not owned by you.

Registration fee: AED 100 per vehicle.

No, the user cannot register a vehicle that he/she does not own using his/her individual account or establishment account since these accounts are linked with the traffic codes defined in the account profiles.

If the vehicle is already registered in the DARB system and the license plate number is changed for the same owner, the registration remains valid. The customer must submit a request to re-register. However, if the vehicle is sold or ownership is transferred, the new owner must re-register the vehicle.

Passwords are no longer used. Sign-in to DARB is now through UAE Pass, so there is no username or password to remember or reset.

Download DARB: https://app.qmobility.ae/2G4TVA

How to sign in

• Open the DARB app.
• Select Sign in with UAE Pass.
• Authenticate with UAE Pass and you're in.

Your account, vehicles, wallet, and history are all linked automatically.

If you don't have a UAE Pass account
Family members, guests, and visitors without UAE Pass can use DARB Lite, which gives you access to public parking payments and other non-registered mobility services such as EV charging.

Yes. You can review and update your personal information through the Darb application by following these steps:

1. Open the Darb application.
2. Go to Settings.
3. Your registered email address and phone number will be displayed.

To check your vehicle information:

1. Go to Vehicles.
2. Select the required vehicle.
3. Tap on License.
4. Your vehicle details will be displayed.

You can add or update your phone number through the Darb application by following these steps:

1. Log in using UAE Pass or your existing account credentials.
2. Go to Settings.
3. Tap on the Phone Number field.
4. If your new number is not listed, select Add Phone Number.
5. Enter a valid UAE mobile number.
6. Verify the number using the SMS verification code.
7. Once verified, you can set it as your primary phone number.

Nothing is needed from your side; the system within few hours will automatically remove the vehicle information from your account and link it with the new owner’s account after vehicle ownership is transferred to the new owner through the integration with the Unified Traffic system.

You can request to close your Darb account by following these steps:

1. Log in to your Darb account.
2. Go to Settings.
3. Select Close Account.
4. Enter your bank account details (IBAN) if there is an available balance in your Darb Wallet.
5. Select the reason for account closure.
6. Submit your request.

Before closing your account, please ensure that all outstanding fines and fees are paid.

• Any remaining balance in your Darb Wallet will be transferred to the provided IBAN account.
• If your wallet balance is zero and all outstanding fines and fees have been settled, your account will be closed immediately.
• The refund process for any remaining wallet balance may take up to 45 working days to be completed.

Please note that once you request account closure:

• All vehicles registered under your account will be changed to unregistered status.
• You will not be able to create a new account until the outstanding wallet balance has been refunded to your bank account.

Darb is the road toll system of Abu Dhabi, and it works without kiosks or barriers.

When passing through active Darb toll gates, all vehicles are identified through the plate number and the data is sent to the Darb system and processed. The approved policies and regulations for the Toll Gates are applied. There is no need to purchase an external tag and apply it to the vehicle windshield.

 

The toll fees will be collected from the users according to the rules and regulations*. For vehicles registered out of Abu Dhabi Emirate, the toll fees will be collected automatically from the financial wallet of the vehicle for every pass under the gates (if the vehicle is registered in DARB system), while for Abu Dhabi vehicles, the user has the option to enable/disable the Auto-Payment feature for his vehicle' transactions. Provided that all toll fees for his vehicle are paid before any renewal / waiver / amendment / cancel / export for the vehicle in the Vehicles and Drivers Licensing Department.

The Q Mobility manages the toll gate system in Abu Dhabi.

Legislation and regulations of the competent authority shall apply regarding speed limits on roads (Abu Dhabi Police General Command).

If you have any inquiries or for more information about the Darb toll system, you can call the Q Mobility Contact Center at 8003009.

• If you are a UAE resident, you can log in using UAE Pass.
• If you are not a UAE resident, you can access the system through Darb Lite.

1. Send a text message
2. Send an email
3. Send a text message and an email.

The logged in user will be able to activate the secondary authentication feature from profile page by clicking on the username on the top left of the page and activate the feature by selecting one of the authentication options and press the save button.

Registration in the Darb toll road system is required for all users who pass through the Darb toll gates.

Users who cross the Darb toll gates without prior registration will be granted a period of 10 working days to register in the system, otherwise they will be subject to a violation according to the executive regulations of the toll system in the Emirate of Abu Dhabi.

You can create an account or log in to the Darb toll system through the following channels:

• Darb website: https://darb.qmobility.ae
• Darb App: https://app.qmobility.ae/2G4TVA

• Al Qurm Toll Gate: Located on Wahat Al Karama Street at the entrance and exit of Sheikh Zayed Road. Drivers may use Sheikh Rashid bin Saeed Street or Al Khaleej Al Arabi Street as alternative routes.
• Ghantout Toll Gate: Located on Sheikh Maktoum bin Rashid Road in Ghantout. Motorists can use Sheikh Mohammed bin Rashid Al Maktoum Road as an alternative route.

For the Darb Toll Gates (Sas Al Nakhl, Al Maqta’, Rabdan, and Al Saadiyat) the fee is AED 4 per vehicle per crossing during peak hours only

As for Al Qurm and Ghantout Toll Gates, they  are operational 24 hours a day, 7 days a week.

The registration fee per vehicle is 100 dirhams, as follows:

50 AED is a registration fees and 50 AED is a balance for passing toll gates will be deposited in the financial wallet of user account

When there is a high volume of unpaid-fee settlement requests, deductions are placed in a queue. It can take up to an hour for your fees to clear after topping up.

Download DARB: https://app.qmobility.ae/2G4TVA

What to do?

• Allow up to one hour for your balance to be applied and your outstanding fees to clear.
• If your fees are still showing after 1 to 2 hours, contact customer support so we can investigate further.

Avoiding delays

Top up your wallet and clear any outstanding fees well before you need to register or sell your vehicle. This is the quickest and most reliable approach, as it avoids waiting on settlement processing at the moment you need it.

Never run out and set up Auto Top-Up

Switch on Auto Top-Up in the DARB app to have your wallet replenished automatically whenever your balance falls below a threshold you choose. This helps prevent unpaid fees building up in the first place.

Auto-Payment for toll gate transactions is always enabled and cannot be disabled or paused. Toll fees are automatically deducted from your linked wallet for all registered vehicles.
Ensure you maintain sufficient wallet balance to avoid violations.

Peak times during the Holy Month of Ramadan, which are subject to toll fees, will be announced through the official channels.

As for Al Qurm and Ghantout Toll Gates, they  are operational 24 hours a day, 7 days a week.

You can top up your Darb Wallet by following these steps:

1. Log in to your Darb account.
2. Go to Wallet.
3. Select Top Up.
4. Add your credit or debit card.
5. (Optional) Save your card for future payments.
6. Enter the amount you wish to top up, or select one of the available preset amounts.
7. Tap Top Up to complete the transaction.

You must recharge your wallet within five working days, otherwise, you will receive a notice of a fine. Vehicles registered within the Emirate of Abu Dhabi do not have to have credit in their accounts and can pay their transactions fees at time of renewal of the vehicle. Vehicles from other emirates must be registered and have sufficient balance in the wallet in order to avoid violations.

Download DARB: https://app.qmobility.ae/2G4TVA

Simple Steps to add a new wallet

• Sign in to the DARB app using your UAE Pass.
• Go to the Wallets page.
• Select Add New Wallet and follow the on-screen instructions.
• Open the new wallet and select the vehicle or vehicles you want linked to it for automatic deduction.

Note
The number of wallets cannot exceed the number of vehicles registered to your account.

Important
Each vehicle's toll and parking charges are deducted only from the wallet it is assigned to. If that wallet has insufficient balance, your fees remain pending and will not be taken from any other wallet.

Switch on Auto Top-Up
Set up Auto Top-Up on each wallet and your balance is replenished automatically whenever it falls below a threshold you choose, so your tolls and parking are never left pending.

According to the approved regulations, you can only retrieve the available balance in your account in the event that you completely closed the account.

Please note that if the account is closed, you must re-create an account and register your vehicles by paying the registration fees again when you use the toll gates (Sas Al Nakhl, Al Maqta’, Rabdan, Al Saadiyat) during the Peak Hours.

 

As for Al Qurm and Ghantout Toll Gates, they  are operational 24 hours a day, 7 days a week.

No. Wallet balances cannot be transferred to another customer's account.

If you want to use your existing wallet balance to pay parking fees for a vehicle that is not registered under your name, you can add that vehicle to your account through the "Vehicles" page.

Please note that wallet sharing applies only to parking fees. Darb toll charges can only be deducted if the vehicle is registered under the owner's account and linked to that account's wallet.

You can reassign vehicles between wallets at any time in the DARB app.

Download DARB: https://app.qmobility.ae/2G4TVA

How to do?

• Sign in to the DARB app using your UAE Pass.
• Go to the Wallets page.
• Tap the wallet to open its detail page.
• Select the vehicle or vehicles you want linked to that wallet for automatic deduction, then confirm.

Each vehicle's toll and parking charges are deducted only from the wallet it is assigned to. If that wallet has insufficient balance, your fees remain pending and will not be taken from any other wallet.

Switch on Auto Top-Up
Set up Auto Top-Up on each wallet and your balance is replenished automatically whenever it falls below a threshold you choose, so your tolls and parking are never left pending.

These are vehicles that are not subject to toll charges when crossing toll gates Based on the approved regulations, vehicles that pass through the toll gates are exempted from the toll fee in the following cases:

• Vehicles excluded from the application of the toll fees automatically (without requesting an exemption):

1. Ambulances, Armed Forces, and Civil Defence vehicles which are holding their numbers and logo.
2. Public transport buses licensed in the Emirate of Abu Dhabi
3. Motorcycles.
4. Authorized public Taxi vehicles in Abu Dhabi.
5. Authorized school buses.
6. All passenger buses (capacity has been specified by the licensing authority for 26 passengers and above).
7. Vehicles holding the numbers and logo of Abu Dhabi Police, Ministry of Interior, and other Local Emirates Police.
8. Trailer vehicles.

• Categories that are excluded from the application of toll fees and require an exemption request:

1. People of Determination category

   The vehicle owner of people of determination has the right to apply for exemption, provided that proof of belonging to this category is mandatory.

   It is not required that the vehicle is registered in the name of the person of People of Determination directly, provided that the vehicle is owned by one of the first and second degree relatives only. The necessary supporting documents are as follows:

   - The People of Determination Card issued by the Ministry of Community Development or the Zayed Higher Organization for People of Determination (mandatory document).

   - Proof of kindship in case the vehicle owned by one of the first and second degree relatives only (in case the vehicle is not owned by the same person).

2. Category of vehicles for families with limited income from Emirati citizens

   One vehicle for each low-income citizens' family is exempted. Proof of belonging to this category to be provided from the competent authority (Ministry of Community Development or Abu Dhabi Social Support Authority.) (Optional)

3. Senior citizens category

   The law defines senior citizens as every UAE citizen aged 60 years or over. It is required that the vehicle must be registered in the name of the concerned person. No documents are required when submitting the application.

4. The retired citizen category

   Proof of belonging to this category must be provided from the competent authority as follows:

   A letter from the Pension and Retirement Fund.

The exemption for the four categories is limited to one vehicle only, and it is possible to apply for an exemption by visiting the website (darb.qmobility.ae) or through Darb application for smartphones, registering in the system, then applying for an exemption with specifying the type of exemption and attaching the required documents. The exemption can be transferred from one vehicle to another according to the request from the holder of the exemption, provided that the exemption for the first vehicle is cancelled.

Registration in "Darb" is compulsory for all users, including those eligible for exemptions from the four mentioned categories.

Account holders who are classified as People of Determination are entitled to receive an additional exemption if they meet any of the criteria of other categories (such as senior citizens, retirees, low income, or People of Determination).

You can submit an exemption or grievance request through the Darb website or Darb application.

Through the Darb website:

1. Log in using your registered account.
2. Navigate to the Requests page.
3. Submit your request for:
   - Toll exemption
   - Grievance/complaint related to a fine, transaction, or technical issue.

Through the Darb application:

1. Log in using UAE Pass.
2. Select Toll Exemptions.
3. Choose Request an Exemption.
4. Submit your request based on the applicable exemption type.

If you are facing one of the following:

1. Incorrect Fine.
2. Incorrect Toll transaction.

Yes, the customer must submit a new exemption request through the available channels.

Note that Exemptions can be transferred from one vehicle to another, provided that the exemption has been approved for a minimum of 3 months on the first vehicle, if your vehicle still under your ownership.

A notification email or SMS will be sent to you once the exemption or grievance request has been approved or rejected.

The account holder can apply for an exemption under the People of Determination category only for first and second-degree relatives, provided that proof of kinship is required.

• First degree (father, mother, spouse, spouse's father, spouse's mother, children of the spouse)
• Second degree (grandfather, grandmother, brother, sister, grandchild)

1. Violation of non-registration: When passing through the active toll gates without registering the vehicle in the “Darb” toll system as follows
   • If a vehicle is not registered in the system crosses toll gates, the user is given a period of 10 working days from the time of its crossing to register it in the system, otherwise it is considered violating as the following: AED 100 for the first day regardless of the number of crossings on the same day.
   • In the event the person crosses on another day without registering (for the second time), a fine of AED 200  per day will be applied regardless of the number of crossings on that day.
   • If a person crosses another day without registering (for the third time), a fine of AED 400  for the day will be applied regardless of the number of crossings on that day.
2. Violation of insufficient balance: when passing through the active toll gates without having sufficient balance in the “Darb” toll gates system in the vehicle’s financial wallet as follows: A fine of AED 50 is charged in the event that the balance is insufficient for vehicles bearing plates other than Abu Dhabi, after the end of the grace period (5 working days) without having sufficient balance in the wallet allocated to the vehicle.
3. Violation of tampering with the vehicle's license plate A fine of AED 10,000 will be charged in the event of tampering with the vehicle's license plate for the purpose of evading the payment of traffic tariff fees.
4. Violation for causing damage: A fine of AED 10,000 will be charged in the event of damage to any of the electronic payment machines or toll gates.

This responsibility rests with the vehicle owner, and the Darb system will send an SMS to the vehicle owner's phone number to inform him with the violation issued against him of the toll gate law and the approved regulations according to the type of violation.

You can pay your toll gates fines using the available balance in your Darb wallet or using your credit card after login to the system using Darb website or using Darb mobile application.